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Technology Leader

Igniting innovation in an ever-changing market

We helped a multinational computer technology company create a culture of innovation and save over $100 million to date.

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Customer:

The mandate to become a more innovation-driven organization led this technology giant’s Global Supply Chain group to rethink its approach to problem solving.

Problem:

This global industry leader in the technology space recognized that shifting market conditions had altered the playing field. As such, its Global Supply Chain group would have to think differently about how it collaborated to attract supplier attention and commitment. With innovation as a clear priority on their existing transformation roadmap, it was clear the group would have to re-examine their approach to problem-solving if they were going to achieve breakthrough solutions. But where would they begin?

Solution:

An ExperienceInnovation™ workshop was the foundation of the organization’s new Culture of Innovation program: a multi-year implementation roadmap bolstered by the human-centered method, which encompassed training, ongoing events and staffing. Through the ExperiencePoint Train-the-Trainer program, key influencers were able to rapidly scale capability building. Other departments took notice and followed suit, establishing human-centered design as the company’s new guiding force for innovation and impact.

Results:

  • In the “State of the Union” employee survey, approximately 80% of employees said their ability to innovate and create value had improved.
  • Several key projects enhanced by human-centered design techniques have netted in excess of $100 million in savings for the company.
  • Collaboration has been embraced company-wide: “We’re getting people together to figure out how to solve these problems, they’re coming up with great ideas and they’re hitting the bottom line,” says the Procurement Director.