At the onset of the digital revolution, this Fortune 500 company faced changes in market conditions, strategic direction and customer needs. Leaders realized that certain aspects of the business needed to hyper-accelerate their ways of working to adapt to the radically new landscape of data and technology. Among those leaders was the Chief Supply Chain Officer, who sought training to empower her people with essential innovation skills to be more agile and better navigate change.
In 2016, they partnered with ExperiencePoint to train 200 Supply Chain executives in various workshops, spreading human-centered design across teams. Thanks to its positive business impact, further capability needs were identified in other divisions, many akin to large businesses themselves. From Global Services and Finance to Early Career Development and Pharmaceuticals, ExperiencePoint’s training delivered by internal facilitators has touched more than 15,000 employees, including many senior leaders.
In seven years, the impact of developing in-house expertise with ExperiencePoint’s train-the-trainer program and innovation workshops has been profound. By building internal capability, they have fostered sweeping cultural changes while simultaneously making meaningful improvements in daily work. Today, countless projects have been transformed as a direct outcome of this work, from improving retention through DEI and rescuing a hospital to streamlining product development and problem-solving security concerns.
